{"type":"doc","content":[{"type":"extension","attrs":{"layout":"default","extensionType":"com.atlassian.confluence.macro.core","extensionKey":"toc","parameters":{"macroParams":{"minLevel":{"value":"1"},"maxLevel":{"value":"6"},"outline":{"value":"false"},"style":{"value":"default"},"type":{"value":"list"},"printable":{"value":"true"}},"macroMetadata":{"macroId":{"value":"fdbe07b3-8555-4e18-ac6a-c50598f1213c"},"schemaVersion":{"value":"1"},"title":"Inhalt"}},"localId":"2941bd9b-82d1-4101-b72e-9ad7a248d5ef"}},{"type":"heading","attrs":{"level":1},"content":[{"text":"Allgemein","type":"text"}]},{"type":"paragraph","content":[{"text":"Das Modul Integriertes Short Messaging (ISM) gibt Ihnen die Möglichkeit Kurznachrichten direkt aus dem CDP zu versenden. ","type":"text"},{"type":"hardBreak"},{"text":"Nutzen Sie dieses Modul, um zeitgemäß und zeitsparend mit dem Kunden in Kontakt zu treten.","type":"text"},{"type":"hardBreak"},{"text":"Der Kundendienst gegenüber dem Kunden kann dadurch erheblich vereinfacht werden.","type":"text"},{"type":"hardBreak"},{"text":"Treten Sie mit dem Kunden per SMS in Kontakt um Ihn mitzuteilen, dass sein Fahrzeug fertig und abholbereit ist, und teilen Sie ihm gleich z.B. die Kosten für die Reparatur mit. Somit ist der Kunde stets am laufenden und man gibt ihm das Gefühl gut betreut sein.","type":"text"}]},{"type":"heading","attrs":{"level":2},"content":[{"text":"Modul/ Release Stand","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Modul 061, ab Version 5.5 verfügbar.","type":"text"}]}]}]},{"type":"heading","attrs":{"level":2},"content":[{"text":"Überblick Funktionsumfang","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Einzel-SMS verschicken mit vordefinierten Texten oder individuell gestalteten Nachrichten.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Einzel-SMS versenden, bei Auftragsende bzw. bei Probedruck der Faktura.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Einzel-SMS versenden, bei Planauftragsanlage bzw. Planauftragsänderungen.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Massen-SMS für Marketingzwecke.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Rückmeldungen bei nicht zustellbaren SMS (derzeit nur bei Einzel-SMS möglich).","type":"text"}]}]}]},{"type":"heading","attrs":{"level":1},"content":[{"text":"Systemvoraussetzungen","type":"text"}]},{"type":"paragraph","content":[{"text":"Installieren Sie das Modul 061 entsprechend der Anleitung für die Installation von Zusatzmodulen.","type":"text"},{"type":"hardBreak"},{"text":"Dieses Modul erfordert eine eigene Freigabenummer, die Ihnen nach Lizenzierung bekannt gegeben wird.","type":"text"},{"type":"hardBreak"},{"text":"Um die Funktionen einsetzen zu können, müssen Sie einige Vorbereitungsarbeiten durchführen. Diese sind im Kapitel \"Konfiguration\" beschrieben.","type":"text"}]},{"type":"heading","attrs":{"level":1},"content":[{"text":"Konfiguration","type":"text"}]},{"type":"paragraph","content":[{"text":"Im Hauptmenü unter Zusatzprogramme → Zusatzprogramme 1 → ISM Integriertes Short Messaging, gelangen Sie zur Steuerung des ISM. ","type":"text"}]},{"type":"heading","attrs":{"level":2},"content":[{"text":"Steuerungen","type":"text"}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"ISM Parameter","type":"text"}]},{"type":"paragraph","content":[{"text":"In dem Hauptmenü unter Zusatzprogramme → Zusatzprogramme 1 → ISM Integriertes Short Messaging → Steuerungen können Sie festlegen im Zuge welcher Programmfunktionen eine Anfrage zum SMS-Versand aufgerufen werden soll. ","type":"text"}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":867,"widthType":"pixel"},"content":[{"type":"media","attrs":{"width":867,"alt":"image-20250228-073744.png","id":"cc0628b6-b5d3-4dc1-9ff3-02037f164586","collection":"contentId-18339083","type":"file","height":588}}]},{"type":"paragraph","content":[{"text":"Im oberen Bereich legen Sie die Versandoptionen und technische Einstellungen fest.","type":"text"}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"Gateway-Adresse und Verbindungstyp","type":"text"}]},{"type":"paragraph","content":[{"text":"Da der Versand und Empfang von SMS über den Vector Server geleitet wird sind diese beiden Felder vordefiniert.","type":"text"}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"Absenderkennung","type":"text"}]},{"type":"paragraph","content":[{"text":"Tragen Sie Ihre Kennung ein, die als Absender der SMS aufscheinen soll. Handy-Telefonnummern werden nicht als Absender übernommen. ","type":"text"}]},{"type":"paragraph","content":[{"text":"Wollen Sie den Betreiber beim Versand einer SMS prüfen, aktivieren Sie die Option.","type":"text"},{"type":"hardBreak"},{"text":"Die Option Nummer vorschlagen kann aktiviert werden, um sich die Telefonnummer für den Versand automatisch vorschlagen zu lassen.","type":"text"}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"Country Code","type":"text"}]},{"type":"paragraph","content":[{"text":"Tragen Sie hier die Landesvorwahl ein(z.B. 43 für Österreich)","type":"text"}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"Codepage","type":"text"}]},{"type":"paragraph","content":[{"text":"Hier legen Sie den Zeichensatz der SMS fest. Vorschlagswert ","type":"text"},{"text":"‚819'","type":"text","marks":[{"type":"em"}]}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"Benutzer ID/Passwort","type":"text"}]},{"type":"paragraph","content":[{"text":"Ihre Benutzer ID und Passwort erhalten Sie von Vector.","type":"text"}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"SMS Textcode","type":"text"}]},{"type":"paragraph","content":[{"text":"Dieser Textcode wird beim Fakturieren verwendet und beim manuellen Versenden von einer SMS vorgeschlagen.","type":"text"}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"Zeitrahmen für SMS Versand","type":"text"}]},{"type":"paragraph","content":[{"text":"Hier wird der Zeitraum in dem SMS versendet werden können festgelegt.","type":"text"}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"Kommunikation erlauben","type":"text"}]},{"type":"paragraph","content":[{"text":"Wenn der Schalter gesetzt ist, können geschäftsprozessrelevante SMS unabhängig von den Datenschutzeinstellungen verschickt werden.","type":"text"}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"Vorschlagswert späteste Zustellung","type":"text"}]},{"type":"paragraph","content":[{"text":"Anzahl von Minuten zur Errechnung des spätesten Zustellungstermins einer SMS Nachricht. Wurde die SMS in diesem Zeitraum nicht versendet gilt diese als nicht zustellbar.","type":"text"}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"geplante SMS automatisch versenden","type":"text"}]},{"type":"paragraph","content":[{"text":"SMS, deren Zustellungszeitpunkt mehr als 24 Stunden in der Zukunft liegt, werden in eine Datei für geplante SMS abgestellt und können später manuell versandt werden. Mit dieser Steuerung können Sie einstellen, ob SMS zum geplanten Zeitpunkt automatisch versendet werden oder manuell aus der SMS-Warteschlange freigegeben werden müssen. ","type":"text"},{"type":"hardBreak"},{"text":"Folgende Werte können eingestellt werden:","type":"text"},{"type":"hardBreak"},{"text":"\"","type":"text"},{"text":"Leer","type":"text","marks":[{"type":"em"}]},{"text":"\" SMS werden nicht automatisch versendet","type":"text"},{"type":"hardBreak"},{"text":"\"","type":"text"},{"text":"1","type":"text","marks":[{"type":"em"}]},{"text":"\" SMS, die in der Terminplanung erstellt wurden, werden automatisch versendet","type":"text"},{"type":"hardBreak"},{"text":"\"","type":"text"},{"text":"2","type":"text","marks":[{"type":"em"}]},{"text":"\" alle SMS werden automatisch versendet","type":"text"}]},{"type":"heading","attrs":{"level":4},"content":[{"text":"Benutzerprofil für automatisch erstellte SMS","type":"text"}]},{"type":"paragraph","content":[{"text":"SMS die im Tagesabschluss automatisch erstellt werden, entweder mit dem Benutzerprofil versendet, welches den Tagesabschluss durchführt, oder mit dem Benutzerprofil das hier eingetragen wird. Es muss entweder das Benutzerprofil das den Tagesabschluss durchführt für den Versand von Mails eingerichtet sein oder ein passendes Benutzerprofil angegeben werden. Sie können jedes Profil angeben, welches bereits für den Mail-Versand registriert ist. (WRKDIRE – SMTP-Leitweg muss eine gültige E-Mail-Adresse hinterlegt haben) ","type":"text"}]},{"type":"paragraph","content":[{"text":"Im unteren Bereich können Sie die Automatisierung von SMS bei bestimmten Aktionen einstellen. ","type":"text"}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":672,"widthType":"pixel"},"content":[{"type":"media","attrs":{"width":672,"alt":"image-20240410-084918.png","id":"d0bcf915-a32c-4726-878d-c28d3d45f71d","collection":"contentId-18339083","type":"file","height":173}}]},{"type":"paragraph","content":[{"text":" ","type":"text"},{"type":"hardBreak"},{"text":"Legen Sie fest bei welchen Aktionen und zu welchem Zeitpunkt eine SMS erstellt wird, und geben Sie an mit welchem Text bzw. wieviele Tage vor oder nach der Aktion die SMS geschickt werden sollen.","type":"text"}]},{"type":"paragraph","content":[{"text":"SMS nach Werkstattrechnung","type":"text","marks":[{"type":"strong"}]},{"type":"hardBreak"},{"text":"Um Kunden eine Anzahl von Tagen nach der Werkstattrechnung zu kontaktieren aktivieren sie diesen Schalter. ","type":"text"},{"type":"hardBreak"},{"text":"Es sind mehrere Einstellungen möglich:","type":"text"}]},{"type":"paragraph","marks":[{"type":"indentation","attrs":{"level":1}}],"content":[{"text":"1 = bei Werkstattrechnungen aus A-, E- und I-Aufträgen","type":"text"},{"type":"hardBreak"},{"text":"2 = bei Werkstattrechnungen aus A-Aufträgen","type":"text"},{"type":"hardBreak"},{"text":"3 = wie 2, Rechnungsempfänger G/Gx (Garantie Rechnungen aus A-Aufträgen) werden ignoriert","type":"text"},{"type":"hardBreak"},{"text":"4 = wie 2, Rechnungsempfänger IN (interne Rechnungen aus A-Aufträgen) wird ignoriert","type":"text"},{"type":"hardBreak"},{"text":"5 = wie 2, Rechnungsempfänger G/Gx/IN (Garantie und Interne Rechnungen aus A-Aufträgen) werden ignoriert","type":"text"}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"ISM Reifensaison","type":"text"}]},{"type":"paragraph","content":[{"text":"Legen Sie hier die Parameter für die Reifenwechsel-Erinnerungs-SMS an. ","type":"text"}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"text":"Diese Einstellungen sind nur bei der Verwendung des Zusatzmoduls \"IRE\" (Integrierte Reifeneinlagerung) konfigurierbar.","type":"text"}]}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":834,"widthType":"pixel"},"content":[{"type":"media","attrs":{"width":834,"alt":"image-20240410-084852.png","id":"9bf26712-249d-4e90-9712-ec8d35d3c410","collection":"contentId-18339083","type":"file","height":357}}]},{"type":"paragraph","content":[{"text":"Diese Angaben sind nur bei aktivem Modul IRE – Integrierte Reifeneinlagerung verwendbar. Hier legen Sie fest, wann SMS-Erinnerungen für den nächsten Reifenwechsel von eingelagerten Reifen versendet werden. 7 Tage vor dem Sendedatum werden die SMS in die SMS-Warteschlange gestellt. ","type":"text"},{"type":"hardBreak"},{"text":"Das nächste Sendedatum ermittelt sich aus dem Beginn der nächsten Reifensaison abzüglich der Anzahl Tage. Im nächsten Tagesabschluss zwischen diesem Tag und dem Beginn der Reifensaison wird einmalig eine SMS in die SMS-Warteschlange gestellt. Das tatsächliche Sendedatum ist der nächstfolgende Werktag (Montag - Freitag). Eine Änderung der Angaben zum Senddatum kann ev. nochmals zu einer Auslösung führen. ","type":"text"},{"type":"hardBreak"},{"text":"Die Einlagerung muss auf ein Kundenfahrzeug erfolgt sein.","type":"text"},{"type":"hardBreak"},{"text":"Die Einlagerung muss aus dem gleichen Betrieb erfolgt sein.","type":"text"},{"type":"hardBreak"},{"text":"Die Einlagerung darf nicht als \"Keine SMS-Erinnerung\" markiert sein.","type":"text"},{"type":"hardBreak"},{"text":"Im Kunden muss eine Mobiltelefon-Nummer eingetragen sein.","type":"text"},{"type":"hardBreak"},{"text":"Der Kunde muss dem SMS-Versand zugestimmt haben. ","type":"text"}]},{"type":"paragraph","content":[{"text":"Erinnerung SMS Reifentausch","type":"text","marks":[{"type":"strong"}]},{"text":" ","type":"text"},{"type":"hardBreak"},{"text":"Leer = die Funktion ist inaktiv","type":"text"}]},{"type":"orderedList","attrs":{"order":1},"content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"= die Funktion ist aktiv","type":"text"}]}]}]},{"type":"paragraph","content":[{"text":"Anzahl Tage vor Saisonbeginn","type":"text","marks":[{"type":"strong"}]},{"text":" ","type":"text"},{"type":"hardBreak"},{"text":"Zulässige Werte: 7 – 100 ","type":"text"}]},{"type":"paragraph","content":[{"text":"SMS Textcode","type":"text","marks":[{"type":"strong"}]},{"text":" ","type":"text"},{"type":"hardBreak"},{"text":"Textcode für Reifenwechsel-Erinnerung. ","type":"text"},{"type":"hardBreak"},{"text":"Ältere Einlagerungen ignorieren","type":"text","marks":[{"type":"strong"}]},{"text":" ","type":"text"},{"type":"hardBreak"},{"text":"Zulässige Werte: 6 - 99 Monate ","type":"text"},{"type":"hardBreak"},{"text":"Einlagerungen die länger als die angegebene Anzahl Monate zurückliegen, werden nicht berücksichtigt. 99 bedeutet, dass keine Einlagerungen ignoriert werden. ","type":"text"},{"type":"hardBreak"},{"text":"Neuere Einlagerungen ignorieren","type":"text","marks":[{"type":"strong"}]},{"text":" ","type":"text"},{"type":"hardBreak"},{"text":"Zulässige Werte: 15 - 999 Tage ","type":"text"},{"type":"hardBreak"},{"text":"Einlagerungen die jünger als die angegebene Anzahl Tage sind, werden nicht berücksichtigt. Damit wird verhindert, dass kurz zuvor gewechselte Reifen sofort wieder berücksichtigt werden.","type":"text"}]},{"type":"heading","attrs":{"level":2},"content":[{"text":"SMS-Texte","type":"text"}]},{"type":"paragraph","content":[{"text":"In dem Hauptmenü unter Zusatzprogramme → Zusatzprogramme 1 → ISM Integriertes Short Messaging → SMS Texte, können Sie Sich SMS-Texte vordefinieren. ","type":"text"}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":702,"widthType":"pixel"},"content":[{"type":"media","attrs":{"width":702,"alt":"image-20240410-091248.png","id":"fc3bd6ba-bfad-4e45-ab61-460be9dd7678","collection":"contentId-18339083","type":"file","height":280}}]},{"type":"paragraph","content":[{"text":"Drücken Sie F4. ","type":"text"},{"type":"hardBreak"},{"text":"Sie erhalten eine Übersicht der bereits vorhandenen Texte. ","type":"text"}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":732,"widthType":"pixel"},"content":[{"type":"media","attrs":{"width":732,"alt":"image-20240410-090449.png","id":"350c0bc5-047e-4b6d-ac1e-0eca6ecd2721","collection":"contentId-18339083","type":"file","height":455}}]},{"type":"paragraph","content":[{"text":"Wählen Sie einen Text aus, den Sie bearbeiten möchten und bestätigen Sie mit Eingabe.","type":"text"},{"type":"hardBreak"},{"text":"Der Name der SMS-Vorlage wird in die Eingabemaske übernommen und wird nun durch eine weitere Bestätigung mit Eingabe, zur Bearbeitung freigeben. ","type":"text"}]},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","content":[{"text":"Bei Texten mit einer Länge von über 160 Zeichen wird der Versand auf mehrere SMS aufgeteilt. Es fallen daher mehrfache Kosten an. ","type":"text"}]}]},{"type":"paragraph","content":[{"text":"Legen Sie einen neuen Text an, indem Sie nach Klick auf \"Abbrechen\" einen Namen für Ihren SMS-Text eingeben und mit \"Eingabe\" bestätigen.","type":"text"},{"type":"hardBreak"},{"text":"Das SMS-Text-Fenster wird geöffnet. Geben Sie nun den SMS-Text ein, der Ihnen später als Vorlage dienen soll. ","type":"text"}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":783,"widthType":"pixel"},"content":[{"type":"media","attrs":{"width":783,"alt":"image-20250303-104557.png","id":"578f29fc-c215-4e75-9ede-62e041d3a73d","collection":"contentId-18339083","type":"file","height":276}}]},{"type":"paragraph","content":[{"text":"Wenn Sie Sich im Textfeld befinden, können Sie durch Drücken der Taste \"F1\", die Hilfefunktion abrufen und erhalten eine Auflistung der möglichen Textbausteine, welche Sie in den Text einbauen können. Mit dieser Funktion können Sie die SMS leicht personalisieren. ","type":"text"}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":480,"widthType":"pixel"},"content":[{"type":"media","attrs":{"width":480,"alt":"image-20240410-090301.png","id":"9e5e7514-a807-411f-9f56-98c59bc8b255","collection":"contentId-18339083","type":"file","height":158}}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":482,"widthType":"pixel"},"content":[{"type":"media","attrs":{"width":482,"alt":"image-20240410-090238.png","id":"d37a8325-9cbe-43e5-870d-20425b6c864c","collection":"contentId-18339083","type":"file","height":122}}]},{"type":"paragraph","content":[{"text":"Im Anhang finden Sie eine Aufstellung der vordefinierten Platzhalter, welche Sie in die Texte einbauen können. ","type":"text"}]},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","content":[{"text":"Bei Texten mit einer Länge von über 160 Zeichen wird der Versand auf mehrere SMS aufgeteilt. Es fallen daher mehrfache Kosten an. ","type":"text"},{"type":"hardBreak"},{"text":"Ist der Text fertig klicken Sie auf ","type":"text"},{"type":"mediaInline","attrs":{"width":69,"alt":"image-20240410-090205.png","id":"f2512270-cf73-4f38-bd27-f903f7ebfaef","collection":"contentId-18339083","type":"image","height":26}},{"text":".","type":"text"}]}]},{"type":"heading","attrs":{"level":2},"content":[{"text":"Betreiber Vorwahl","type":"text"}]},{"type":"paragraph","content":[{"text":"In dem Hauptmenü unter Zusatzprogramme / Zusatzprogramme 1 / ISM Integriertes Short Messaging / Betreiber Vorwahl, werden die Vorwahlen der Handy-Netz-Betreiber und die Bezeichnung hinterlegt. Mit Setzen des Eintrages \"gesperrt\", können Sie ausgewählte Netzbetreiber (Vorwahlen) wenn nötig, vom SMS-Versand ausschließen.","type":"text"}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":565,"widthType":"pixel"},"content":[{"type":"media","attrs":{"width":565,"alt":"image-20240410-090121.png","id":"c6196a67-3932-4742-87ed-612363b1602f","collection":"contentId-18339083","type":"file","height":234}}]},{"type":"heading","attrs":{"level":2},"content":[{"text":"SMS-Warteschlange","type":"text"}]},{"type":"paragraph","content":[{"text":"Im Hauptmenü unter Zusatzprogramme → Zusatzprogramme 1 → ISM Integriertes Short Messaging → SMS Warteschlange bekommen Sie eine Übersicht über alle SMS die noch nicht versenden wurden. ","type":"text"}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":895,"widthType":"pixel"},"content":[{"type":"media","attrs":{"width":895,"alt":"image-20240410-090039.png","id":"209f5e0b-a506-41fb-9b20-9ccf57a5247d","collection":"contentId-18339083","type":"file","height":459}}]},{"type":"paragraph","content":[{"type":"hardBreak"},{"text":"Hier haben Sie die Möglichkeit eine SMS sofort zu versenden, zu ändern und zu löschen.","type":"text"},{"type":"hardBreak"},{"text":"Sie können im Feld Kundennummer die Anzeige der SMS filtern. Geben Sie die Kundennummer ein und drücken Sie F5. Eine Auswahl an SMS, auf Ihren Kunden gefiltert, wird Ihnen angezeigt. ","type":"text"}]},{"type":"heading","attrs":{"level":2},"content":[{"text":"Konfiguration E-Mail in CDP","type":"text"}]},{"type":"paragraph","content":[{"text":"Bitte wenden Sie sich an den System-Administrator!","type":"text","marks":[{"type":"strong"}]},{"text":" ","type":"text"},{"type":"hardBreak"},{"text":"Für jeden Benutzer muss eine eindeutige E-Mail Adresse hinterlegt werden. Jeder Benutzer der SMSen versendet benötigt eine eigene Mailadresse. ","type":"text"},{"type":"hardBreak"},{"text":"Die Eingabe erfolgt im Programmpunkt Diverse Hilfsarbeiten → Installationsarbeiten → Installationsarbeiten II/Verzeichniseintrag hinzufügen. ","type":"text"}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":638,"widthType":"pixel"},"content":[{"type":"media","attrs":{"width":638,"alt":"image-20240410-084816.png","id":"8b3677b2-4858-43c1-9ebc-bba923d8d696","collection":"contentId-18339083","type":"file","height":553}}]},{"type":"heading","attrs":{"level":2},"content":[{"text":"Steuerungen Kundenstamm","type":"text"}]},{"type":"paragraph","content":[{"text":"SMSen werden, bezugnehmend auf die DSGVO Verordnung, nur verschickt, sofern für den Kunden im Kundenstamm seine Zustimmung eingetragen wurde.","type":"text"},{"type":"hardBreak"},{"text":"Im Hauptmenü Daten Pflege → Stammdaten → Kunden und Fahrzeuge wählen Sie den Kunden und ergänzen Sie den Eintrag unter \"Marketinginformationen\".","type":"text"},{"type":"hardBreak"},{"text":"Hat der sich der Kunde einverstanden erklärt, SMS empfangen zu wollen, ist in den Marketingoptionen die SMS zu aktivieren. Das ist Voraussetzung dafür, um das SMS-Menu eingeblendet zu bekommen. ","type":"text"}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":785,"widthType":"pixel"},"content":[{"type":"media","attrs":{"width":785,"alt":"image-20240424-070716.png","id":"e0fc0f3a-cd19-4d63-805e-854e0d4c4e41","collection":"contentId-18339083","type":"file","height":471}}]},{"type":"heading","attrs":{"level":2},"content":[{"text":"Steuerungen Terminplanung","type":"text"}]},{"type":"paragraph","content":[{"text":"Diese Angaben sind nur bei aktivem Modul ITP – Integrierte Terminplanung verwendbar. Hier legen Sie fest, wann in der Terminplanung SMS versendet werden. ","type":"text"}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":748,"widthType":"pixel"},"content":[{"type":"media","attrs":{"width":748,"alt":"image-20240410-084734.png","id":"e762184f-adb6-40dd-a866-af72cc4f0979","collection":"contentId-18339083","type":"file","height":259}}]},{"type":"paragraph","content":[{"type":"hardBreak"},{"text":"Sofort nach Planung","type":"text","marks":[{"type":"strong"}]},{"text":" ","type":"text"},{"type":"hardBreak"},{"text":"Leer nach der Planung wird kein SMS Versand angeboten","type":"text"},{"type":"hardBreak"},{"text":"\"1\" SMS Versand wird sofort nach der Planung angeboten ","type":"text"},{"type":"hardBreak"},{"type":"hardBreak"},{"text":"SMS Textcode","type":"text","marks":[{"type":"strong"}]},{"text":" ","type":"text"},{"type":"hardBreak"},{"text":"Für das SMS wird der Meldungstext dieses Textcodes vorgeschlagen. Einen entsprechenden Meldungstext können Sie im Menü ISM unter Menüpunkt 2 erfassen. Sie können dafür die Ersetzungszeichen <30 für den Annehmer, <35 für das Annahmedatum und <36 für die Annahmezeit verwenden. ","type":"text"},{"type":"hardBreak"},{"type":"hardBreak"},{"text":"SMS vor dem Termin","type":"text","marks":[{"type":"strong"}]},{"text":" ","type":"text"},{"type":"hardBreak"},{"text":"Hier kann man eine Anzahl von Tagen vor dem Annahmetermin eingeben, an dem eine SMS gesendet werden soll. ","type":"text"},{"type":"hardBreak"},{"type":"hardBreak"},{"text":"Bei Auftragsgenerierung","type":"text","marks":[{"type":"strong"}]},{"text":" ","type":"text"},{"type":"hardBreak"},{"text":"Leer bei der Auftragsgenerierung wird kein SMS Versand angeboten","type":"text"},{"type":"hardBreak"},{"text":"\"1\" SMS Versand wird bei der Auftragsgenerierung angeboten","type":"text"},{"type":"hardBreak"},{"text":"\"2\" wie \"1\"","type":"text"},{"type":"hardBreak"},{"text":"Zusätzlich wird auch bei automatischer Generierung von Aufträgen aus Planaufträgen (z.B. bei der mobilen Auftragsannahme) eine SMS mit den Standardangaben erstellt. In diesem Fall haben Sie keine Möglichkeit mehr die SMS zu verändern oder zu unterdrücken.","type":"text"}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"SMS bei Statusänderungen","type":"text"}]},{"type":"paragraph","content":[{"text":"Definieren Sie im Menüpunkt → Daten Pflege → Firmendaten Allgemein → Auftrags Zusatzstatus bei welchem Status eine SMS ausgelöst werden soll und welcher Text.","type":"text"}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":465,"widthType":"pixel"},"content":[{"type":"media","attrs":{"width":618,"id":"30f5568e-3528-4aa7-a23a-23fe0b2c8f33","collection":"contentId-18339083","type":"file","height":243}}]},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","content":[{"text":"Das Senden der SMS erfolgt dann bei jeder Änderung auf diesen Status!","type":"text","marks":[{"type":"textColor","attrs":{"color":"#ff5630"}}]}]}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Im Auftrag und","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"in der Auftragsübersicht","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Im Terminplaner und","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"in der Planauftragsübersicht.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Oder bei jeder automatischen Statusänderung, Menüpunkt → Daten Pflege → Firmendaten Allgemein → Zuordnung Zusatzstatus zu Aktion","type":"text"}]}]}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":496,"widthType":"pixel"},"content":[{"type":"media","attrs":{"width":524,"id":"fdca722a-07eb-4983-b734-14e1b5c758dd","collection":"contentId-18339083","type":"file","height":169}}]},{"type":"heading","attrs":{"level":1},"content":[{"text":"Programmfunktion","type":"text"}]},{"type":"heading","attrs":{"level":2},"content":[{"text":"Einzel-SMS","type":"text"}]},{"type":"paragraph","content":[{"text":"Verschicken in Sie aus verschiedenen Anwendungsbereichen direkt eine SMS. ","type":"text"}]},{"type":"panel","attrs":{"panelType":"warning"},"content":[{"type":"paragraph","content":[{"text":"Bei Texten mit einer Länge von über 160 Zeichen wird der Versand auf mehrere SMS aufgeteilt. Es fallen daher mehrfache Kosten an.","type":"text"}]}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"Versand Einzel SMS aus dem Kundenstamm","type":"text"}]},{"type":"paragraph","content":[{"text":"In den Kunden stamm gelangen sie aus dem Hauptmenü → Daten Pflege → Stammdaten → Kunden und Fahrzeuge, wählen Sie einen Kunden.","type":"text"},{"type":"hardBreak"},{"text":"Durch Klicken auf das Telefonsymbol, haben Sie die Möglichkeit eine SMS zu versenden.","type":"text"}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":672,"widthType":"pixel"},"content":[{"type":"media","attrs":{"width":901,"alt":"image-20240410-112720.png","id":"5f0acd2b-0378-4a72-8e75-da20e8be9010","collection":"contentId-18339083","type":"file","height":646}}]},{"type":"paragraph","content":[{"text":"Je nachdem aus welchem Feld heraus Sie die SMS-Funktion abrufen, wird automatisch diese Nummer als Versandnummer vorgeschlagen und eingetragen. Die Prüfung der Nummer erfolgt im Anschluss. ","type":"text"}]},{"type":"paragraph","content":[{"text":"Sie erhalten folgenden Bildschirm: ","type":"text"}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":686,"widthType":"pixel"},"content":[{"type":"media","attrs":{"width":686,"alt":"image-20240410-112232.png","id":"ab31d7e0-149f-4c9d-b586-1755df97973a","collection":"contentId-18339083","type":"file","height":532}}]},{"type":"paragraph","content":[{"text":"Folgende Funktionen werden abgearbeitet:","type":"text"}]},{"type":"bulletList","content":[{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Es werden alle 4 Telefonnummern des Kunden angeboten, sowie eine 5. Option \"andere Nummer\".","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Wenn der Beginn der normierten Nummer keinem gültigen Wert einer Vorwahlnummer entspricht, erscheint die Anzeige des Feldes grau.","type":"text"}]}]},{"type":"listItem","content":[{"type":"paragraph","content":[{"text":"Wir dennoch eine Nummer ausgewählt, die keine Gültige Vorwahl aufweist, so erhalten Sie einen Hinweis.","type":"text"}]}]}]},{"type":"paragraph"},{"type":"paragraph","content":[{"text":"Durch einen Klick auf das Feld \"Entschlüsseln\", werden die Telefonnummer und das Textfeld geprüft und aktualisiert. ","type":"text"}]},{"type":"paragraph","content":[{"text":"Mit dem Feld \"Suchen\" erhalten Sie in das Text-Auswahl-Menü, in welchem Sie die vordefinierten Texte auswählen können. ","type":"text"}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":731,"widthType":"pixel"},"content":[{"type":"media","attrs":{"width":731,"alt":"image-20240410-112315.png","id":"f605d1cf-ea2f-4646-86c1-37f0c1c4fab2","collection":"contentId-18339083","type":"file","height":458}}]},{"type":"paragraph","content":[{"text":"Mit dem Bedienfeld \"Pflege\" kommen Sie in das SMS-Text-Pflege-Menü, in welchem die vordefinierten Texte geändert werden können. ","type":"text"},{"type":"hardBreak"},{"text":"Mit einem Klick auf das Feld \"Eingabe\" schließen Sie das Menü und bestätigen die Textauswahl für die SMS. ","type":"text"},{"type":"hardBreak"},{"text":"Um die SMS abzusenden klicken Sie nun auf \"Eingabe\" ","type":"text"}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":775,"widthType":"pixel"},"content":[{"type":"media","attrs":{"width":775,"alt":"image-20240410-095855.png","id":"803d6c9b-f135-48b4-afcd-f18393ed9923","collection":"contentId-18339083","type":"file","height":153}}]},{"type":"paragraph","content":[{"text":"Bestätigen Sie die Sicherheitsabfrage um den Versand abzuschließen. ","type":"text"}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"Versand der SMS aus dem Auftragswesen.","type":"text"}]},{"type":"paragraph","content":[{"text":"Eine weitere Möglichkeit eine SMS an den Kunden zu versenden ist aus dem Auftragswesen heraus. ","type":"text"},{"type":"hardBreak"},{"text":"Bei Abschluss eines Auftrages, bzw. bei der Funktion \"Rechnen Faktura\" RF, wird die SMS-Sende-Funktion ebenfalls aktiviert.","type":"text"}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":686,"widthType":"pixel"},"content":[{"type":"media","attrs":{"width":686,"alt":"image-20240410-095833.png","id":"b051953f-cb18-4e58-85ae-ad36580a04ea","collection":"contentId-18339083","type":"file","height":378}}]},{"type":"paragraph","content":[{"text":"Auswahl der Handy-Nummer bzw. haben Sie hier die Möglichkeit eine alternative Nummer anzugeben.","type":"text"},{"type":"hardBreak"},{"text":"Die weitere Vorgehensweise ist analog dem zuvor beschriebenen Ablauf.","type":"text"},{"type":"hardBreak"},{"text":"Kontrollieren Sie den SMS-Text.","type":"text"}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":687,"widthType":"pixel"},"content":[{"type":"media","attrs":{"width":687,"alt":"image-20240410-095743.png","id":"77b698fd-a1b7-4907-8c3a-61809025b240","collection":"contentId-18339083","type":"file","height":537}}]},{"type":"paragraph","content":[{"text":"Text auszuwählen. Mit der Taste \"Eingabe\" wird das Senden abgeschlossen","type":"text"}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":776,"widthType":"pixel"},"content":[{"type":"media","attrs":{"width":776,"alt":"image-20240410-095657.png","id":"1baa036e-c37b-44c7-a387-5ed192ff76ec","collection":"contentId-18339083","type":"file","height":154}}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"Versand der SMS aus der Terminplanung (ITP)","type":"text"}]},{"type":"paragraph","content":[{"text":"Mit dieser Funktion erhält der Kunde eine SMS mit seinen Termindaten und/oder Ansprechperson (je nach Textdefinition – frei wählbar).","type":"text"},{"type":"hardBreak"},{"text":"Nach erfolgter Terminplanung und Speicherung öffnet sich das SMS-Fenster, zur Terminbestätigung an den Kunden. ","type":"text"},{"type":"hardBreak"},{"text":"Bei Änderungen am Planauftrag, wir Ihnen ebenfalls die Möglichkeit eingeräumt, den Kunden per SMS zu verständigen. ","type":"text"}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":899,"widthType":"pixel"},"content":[{"type":"media","attrs":{"width":899,"alt":"image-20240410-095638.png","id":"98a56945-3402-458b-9c66-40571caa1d00","collection":"contentId-18339083","type":"file","height":577}}]},{"type":"paragraph","content":[{"text":" ","type":"text"},{"type":"hardBreak"},{"text":"Die weitere Vorgehensweise ist analog dem zuvor beschriebenen Ablauf.","type":"text"},{"type":"hardBreak"},{"text":"Kontrollieren Sie den SMS-Text. ","type":"text"}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":775,"widthType":"pixel"},"content":[{"type":"media","attrs":{"width":775,"alt":"image-20240410-094642.png","id":"19ffa075-6d6d-4b4c-a8d9-6232be3545dd","collection":"contentId-18339083","type":"file","height":154}}]},{"type":"paragraph","content":[{"text":"Mit \"Eingabe\" bestätigen und die SMS wird an den Kunden versandt.","type":"text"},{"type":"hardBreak"},{"text":"Mit dem Knopf \"Gesendete…\" haben Sie die Möglichkeit sich Ihre gesendeten SMS an den Kunden aufzurufen. Über den tatsächlichen Versandstatus der SMS erhalten nur Gewissheit über das Sendeprotokoll im Extranet.","type":"text"}]},{"type":"heading","attrs":{"level":2},"content":[{"text":"Massen SMS","type":"text"}]},{"type":"paragraph","content":[{"text":"Bevor es möglich ist Massen SMS zu versenden, muss man eine Selektion erstellen, in der definiert wird, an wem die SMS Versand werden soll. Zu diesem Menüpunkt kommen Sie aus dem Hauptmenü → Marketing → Kunden und Fzg-Selektion erstellen. ","type":"text"},{"type":"hardBreak"},{"text":"Um nun auf Basis dieser Selektion Massen-SMS versenden zu können, gehen Sie bitte aus dem Hauptmenü in den Menüpunkt Marketing > Selektierte Druckausgaben Kunde und Fzg > SMS Aussendungen. ","type":"text"},{"type":"hardBreak"},{"text":"Sie erhalten Ihre Übersicht der Selektionen.","type":"text"},{"type":"hardBreak"},{"text":"Wählen Sie Ihre Selektion für den Versand der SMS aus.","type":"text"}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":767,"widthType":"pixel"},"content":[{"type":"media","attrs":{"width":767,"alt":"image-20240410-093958.png","id":"acf84f5b-918f-4204-908b-5740320ef87a","collection":"contentId-18339083","type":"file","height":208}}]},{"type":"paragraph","content":[{"text":"Mit F4 erhalten Sie eine Übersicht","type":"text"}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":780,"widthType":"pixel"},"content":[{"type":"media","attrs":{"width":780,"alt":"image-20240410-091524.png","id":"927daec6-93cc-43f3-8767-93b16909416e","collection":"contentId-18339083","type":"file","height":480}}]},{"type":"paragraph","content":[{"text":"Wählen Sie den Text für die Massen-SMS aus.","type":"text"}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":769,"widthType":"pixel"},"content":[{"type":"media","attrs":{"width":769,"alt":"image-20240410-091448.png","id":"84eab6b2-a552-43f4-89a7-6d706b21bc83","collection":"contentId-18339083","type":"file","height":293}}]},{"type":"paragraph","content":[{"text":"Legen Sie den Versandzeitpunkt und Zeitrahmen fest. ","type":"text"}]},{"type":"panel","attrs":{"panelType":"info"},"content":[{"type":"paragraph","content":[{"text":"Bitte achten Sie auf die Konfigurationsmöglichkeiten bei Massen-SMS und im Tagesabschluss! ","type":"text"}]}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":688,"widthType":"pixel"},"content":[{"type":"media","attrs":{"width":688,"alt":"image-20240410-091359.png","id":"106dd14d-68fb-4772-bc0a-39f918741bac","collection":"contentId-18339083","type":"file","height":295}}]},{"type":"paragraph","content":[{"text":"Bestätigen Sie den Versand durch Klicken auf das \"Eingabe\"-Feld. ","type":"text"},{"type":"hardBreak"},{"text":"Bestätigen Sie die zweite Abfrage (Sicherheitsabfrage) erneut mit \"Eingabe\" und der Versand wird gestartet.","type":"text"}]},{"type":"mediaSingle","attrs":{"layout":"align-start","width":644,"widthType":"pixel"},"content":[{"type":"media","attrs":{"width":777,"id":"b6c5c62d-2ba1-4063-9b87-65183386315d","collection":"contentId-18339083","type":"file","height":156}}]},{"type":"heading","attrs":{"level":3},"content":[{"text":"Automatisches Versenden von SMS bei Statusänderung","type":"text"}]},{"type":"paragraph","content":[{"text":"Diese Funktion ermöglicht Ihnen eine SMS an den Kunden zu senden, sobald sich der Status des Auftrages ändert, noch bevor eine Rechnung geschrieben werden muss.","type":"text"}]},{"type":"paragraph","content":[{"text":"D.h. sobald das Fahrzeug aus der Endkontrolle kommt, oder sich in der Waschstraße befinden und schon auf seinen Besitzer wartet.","type":"text"}]},{"type":"heading","attrs":{"level":2},"content":[{"text":"Reports","type":"text"}]},{"type":"paragraph","content":[{"text":"Finden Sie im Menü 9.12.2 ISM - Integriertes Short Messaging im Punkt 10. 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","type":"text"}]},{"type":"heading","attrs":{"level":1},"content":[{"text":"Programmmeldungen","type":"text"}]},{"type":"paragraph","content":[{"type":"hardBreak"},{"text":"Falls der Kunde keine SMS wünscht, erhalten Sie hier einen Hinweis – dann ist auch kein Versand möglich","type":"text"},{"type":"hardBreak"},{"type":"mediaInline","attrs":{"width":570,"alt":"image-20240410-084536.png","id":"5c95ce95-2c13-43ab-b262-4248dec377f5","collection":"contentId-18339083","type":"image","height":25}},{"text":" ","type":"text"},{"type":"hardBreak"},{"text":"Diese Meldung weist Sie auf eine Telefonnummer mit einer ungültigen Vorwahl hin.","type":"text"},{"type":"hardBreak"},{"type":"mediaInline","attrs":{"width":567,"alt":"image-20240410-084522.png","id":"50d718c0-d127-464d-8878-6498bc285ece","collection":"contentId-18339083","type":"image","height":24}},{"text":" ","type":"text"},{"type":"hardBreak"},{"text":"Wenn die Vorwahl nicht hinterlegt 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